- Definition of Personal Data:
- Personal Data Processing:
4.1. Personal Data You Provide:
When creating an account on our site, we require certain essential profile information, including:
- Email address
4.2. Content Information:
For technical purposes and addressing complaints and legal claims, we store the content you create, post, and transmit on our site (e.g., pictures) along with related information.
4.3. Log Data and Device Information:
We automatically collect log data and information about the devices you use to access our services, including:
- IP address
- Login timestamps
- Viewed pages
- Features used
- Hardware, software, or browser details
- Operating system/application versions
- Language settings
- Identifiers associated with cookies or similar technologies
- Additional data specific to mobile devices (e.g., device identification, settings, location, crashes)
- Collection of Public Personal Data:
We collect publicly available information about you only when necessary to prevent fraud and illegal activities on our site. This may include publicly shared data from social media platforms, blogs, websites, and other internet sources. Such information is combined with data collected through our site solely for investigation purposes and reporting any fraudulent or illegal activities to authorities. Publicly available data is not used for any other purposes.
- Account Activation:
6.1. Basic Information:
The personal data provided during account creation is primarily used to open and manage your online account. Your account grants access to features, credit purchases, and both free and paid services. It also allows you to control your personal data, manage purchases, benefit from offers, and customize your profile and account settings. Processing this information is necessary to fulfill the contract with you and provide requested services. Failure to provide essential details will prevent account creation and service usage.
6.2. Additional Information:
You have the option to provide additional, optional information on your profile. You have control over the information used to complete your profile. The processing of this information is based on your consent, which is explained in an informative notice within your profile settings. You can revoke this consent and delete the data from your account settings. Rest assured that the data is promptly erased. You choose the information you wish to share with our Models.
- Customer Relationship Management:
Effective customer support and billing support are crucial aspects of our service. We collect and process personal data in the following instances:
- Customer Support & Billing Support: Sharing your personal details with our support teams enables efficient assistance and responses to your inquiries. Our support teams have access to the necessary information to provide appropriate help. They may contact you through email or other suitable means.
- Information Updates: We may communicate important site changes or membership-related announcements through email or other appropriate channels to keep you informed. The processing and use of your personal data are necessary to deliver suitable customer support, provide relevant information, and ensure site and account functionality.
- Payment Processing:
Your identification data and payment information are used to process transactions, typically through third-party banks or payment processors. Depending on the chosen payment method, you may need to share personal data with them to complete the transaction. Transactional emails regarding order confirmation, dispatch, refunds, and feedback invitations may be sent by these parties. Their processing of personal data is governed by their respective privacy policies.
- Marketing and Information Messages:
- Legal Compliance and Rights Enforcement:
We may process your personal data to comply with legal requirements or enforce our legal rights. This includes responding to requests from competent authorities and investigating issues related to payment processing, unpaid transactions, chargebacks, or refunds. Additionally, we may combine our data with lawfully obtained information from third-party sources for these purposes.
- Data Protection and Retention:
We implement various security measures to protect your personal data against unauthorized access, modification, disclosure, or deletion. These measures include data loss prevention systems, regular testing, and reasonable security technologies. Guest data is typically retained for a short period, while Member data is kept as long as necessary for compliance, security, and legitimate interests. Some residual copies may be stored in backups and anonymized logs.
- Your Rights under GDPR:
Regardless of your location, we comply with the General Data Protection Regulation (GDPR) due to our European presence. You have rights under GDPR, and we explain them below. If you have any questions or need assistance, our Support Team is available to help. We aim to respond to your requests within one month, although complex or numerous requests may require additional time.
- Payment Providers and Financial Institutions:
When you make credit purchases, your payment may be processed by third-party banks or payment processors. Sharing personal data with them may be necessary to complete the transaction. Transactional emails regarding order confirmation, dispatch, refunds, and feedback may be sent by these parties. Their processing of personal data is governed by their own privacy policies.
- Your Rights Regarding Personal Data:
We explain your rights under GDPR and how to exercise them. Our Support Team can assist you throughout the process. Exercising your rights is generally free of charge, but excessive or unfounded requests may incur a fee. To ensure your privacy, our Support Team may verify your identity before executing your request.
- Data Erasure:
If you wish to stop our use of your information, you can request the erasure of your personal data and the closure of your account. Account closure requests also serve as requests for data erasure. Inactive accounts may be terminated after one year, with associated data erased in accordance with our Terms & Conditions. Certain information may be retained for legal compliance or legitimate interests.